Book review of “Lifescripts” by Mark Levine and Stephen M. Pollan. Both have co-authored many books on business and personal finance.
Lifescripts takes 100+ difficult conversations and by using flowcharts, guides you through an effective conversation starter and includes various responses.
You will find scripts for terminations, performance reviews, negotiating job offers, asking for raises, communicating bad news, dealing with problem people, mending damaged relationships, standing up for yourself, looking for a new job, leaving an old job, cold calling a new account, laying off a subordinate, confronting a back-stabber, dealing with sexual harassment, returning food in a restaurant, calming an irate client, negotiating for more severance, ending a friendship and much more.
Make sure you get the 3rd edition or later version of the book as additional scripts have been added.
When I was a DBA manager, I could have easily used many of these scripts to handle difficult situations with employees.
Lifescripts by Mark Levine and Stephen M. Pollan gets a thumbs up! Right?
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